Shipping Policy

Shipping Info:

- Estimated Delivery Time: US 10-25 Days; Worldwide 15-30 Days. (extend to 30 - 60 days on the high-demand product)

Processing Times

- The order processing time can take up to 1-4 business days. Processing includes checking, packing, and sending your order out. Processing time should be added to the total delivery time. Please note that we don't ship on weekends

Please understand these are estimates and are not a guarantee on exact times.  So many factors can play a role in these times that it is hard to give an exact number of days for each item.  We use these as guidelines only.  The best thing to do is email us Support@dog-options.com if you are looking for an exact time for an order or during a specific time of year and we can better assist you.

  • During off-peak months orders are processed within 1-4 business days on average and ready for shipping.
  • During peak seasonal months, orders are processed within 4-10 business days one average and ready for shipping.

Peak Times:

Year to year can be different.  However, we use these times of year as our peak times. Keep in mind that shipping times also play a factor in the overall deliver times for orders. 

  • Valentines Day - February 14th
  • St Patrick's Day - March 17th
  • Easter - End of March
  • Mother's Day - May around the 3rd weekend
  • Father's Day -  June around the 3rd weekend
  • 4th of July - July 4th
  • Back to School -College Sports August thru middle of September
  • Halloween - October 31st
  • Thanksgiving - November 25th
  • Christmas/New Years  December 25th & January 1st

*Note:Please understand that due to COVID-19, the shipments may delay for more than two weeks! The registration of the parcels in the importing sorting centers around the world is still slower because of outbreak situations. The national posts hold the packages due to the high volume of the shipments being processed from overseas.

The most affected country: USA, the USPS has the hardest time ever, some shipments are getting delivered after two months.

All the other countries are already in a much better situation.

Please understand that we do not have control over the delays. All the parcels are insured. If you are an American citizen, and it has gone already 2 months after we have shipped your order and you have still not received it, please contact us.

- To return your product, you should send us an email at support@dog-options.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.